According to the FSB (Federation of Small Businesses), there were 5.94 million businesses with between 1 and 49 employees in the UK at the start of 2020, catering for 99.3% of total business.
SMEs also account for 99.9% of the business population, three fifths of the UK’s employment and around half of turnover in the UK private sector.
Over 4 decades, small to medium sized businesses (SMEs) have been a key focus for Grosvenor and, despite growing to become the UK’s largest privately-owned contract hire and fleet management specialist, SME’s enjoy a personal touch rarely found with larger businesses.
With no call centre queues or voice mail options, customers are put through to the same professional, friendly and helpful teams each time they call. This offers a personal, first name relationship that has resulted in Grosvenor repeatedly scoring between 98% and even 100% in their customer satisfaction surveys – a large proportion of which is from SME clients.
“We’re incredibly proud of the service, support and advice that we offer our SME customers,” says Mary Dopson-Taylor, Grosvenor’s customer services director.
“It is very rare for a small to medium sized business to have a dedicated fleet resource internally, and the cars and light commercial vehicles tend to be managed by someone in HR, finance, operations or by a Director’s PA – all of whom have so much on their plate that the vehicles become an additional burden they could well do without.
“Unfortunately, they tend to get less priority from some of the major leasing companies, which is why many turn to their local contract hire broker, however that doesn’t need to be the case.
“At Grosvenor we offer the same high levels of advice, service and support to SMEs as we do our larger customers, and it’s because of our very high standards that the Grosvenor Group is the chosen contract hire and fleet management provider to hundreds of SMEs who have been with us for very many years.”
For SMEs, Grosvenor’s complete proposition uniquely combines 3 key offerings.
Grosvenor Leasing: With Grosvenor Leasing, customers enjoy an award-winning contract hire service providing all forms of vehicle funding and outstanding client and driver support.
Interactive Fleet Management: This is our specialist fleet management arm, dedicated purely to managing fleets. Irrespective of funding method, it’s best described as ‘your very own’ fleet department, managing all vehicles, drivers and suppliers whether you contract hire or own your vehicles.
Grosvenor Personal Leasing: This offers competitive personal contract hire, offering extensive benefits to SMEs. As a great option for drivers choosing cash instead of car, it offers an additional staff benefit and reduces your grey fleet administration.
“Alongside business contract hire and fleet management, there has been a sharp rise in personal contract hire (PCH),” continues Mary.
“It means whether you own your company vehicles, lease them or have drivers who opt out of the company car scheme, Grosvenor offers a complete solution – all under one roof.”
For more information, please contact us on 01536 536 536.