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COVID-19: Essential Customer Updates and Information

With developments everyday regarding COVID-19 and how it impacts our customers, all vital customer information is being held in one place.

Although we have screen sharing and conference call facilities to enable the business to operate as seamlessly as possible, reaching individuals by our switchboard and helpline numbers is now more difficult, however they are available ‘online' at all times.

Please could we therefore ask you to use the following email addresses for your questions and enquiries. This will help your enquiry reach the correct department quicker and allow us to give a swift response.

 

Important contact information for customers

IFM Account Manager queries - [email protected]

Fines queries - [email protected]

Licence check queries - [email protected]

Finance queries - [email protected]

 

New rules on MOT testing for light vehicles

Due to the unfolding COVID-19 situation, cars and vans and motorcycles due their MOT from 30 March 2020 will have their MOT extended by 6 months.

This will continue until confirmed otherwise.

This will allow vehicle owners to continue to be able to get to work where this absolutely cannot be done from home or do essential shopping.

Vehicles must be kept in a roadworthy condition and drivers can be prosecuted if they drive an unsafe vehicle.

The Government has also published 2 guides: