COVID-19: Essential Customer Updates and Information

With developments everyday regarding COVID-19 and how it impacts our customers, all vital customer information is being held in one place.

Although we have screen sharing and conference call facilities to enable the business to operate as seamlessly as possible, reaching individuals by our switchboard and helpline numbers is now more difficult, however they are available ‘online' at all times.

Please could we therefore ask you to use the following email addresses for your questions and enquiries. This will help your enquiry reach the correct department quicker and allow us to give a swift response.


Important contact information for customers

IFM Account Manager queries - [email protected]

Fines queries - [email protected]

Licence check queries - [email protected]

Finance queries - [email protected]


MOT Testing for light vehicles

Mandatory MOT testing is to be reintroduced from 1 August 2020 as COVID-19 restrictions are slowly lifted.

Drivers with an MOT due date before 1 August will still receive a 6-month exemption from testing.

However, vehicles must be kept in a roadworthy condition and drivers can be prosecuted if they drive an unsafe vehicle.

See below for latest Government guideline:

See below for previous Government guidelines (for information):