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COVID-19: Essential Customer Updates and Information

With our staff working from home, our priority is to continue to give the very best service to our customers.

Although we have screen sharing and conference call facilities to enable the business to operate as seamlessly as possible, reaching individuals by our switchboard and helpline numbers is now more difficult, however they are available ‘online' at all times.

Please could we therefore ask you to use the following email addresses for your questions and enquiries. This will help your enquiry reach the correct department quicker and allow us to give a swift response.


Important contact information for customers

Daily rental requirements – [email protected]

Maintenance queries – [email protected]

Purchasing questions – [email protected]

Deliveries & Collections – [email protected]

Licence check questions – [email protected]

Fine & Admin queries – [email protected]

Accounts questions – [email protected]

Sales & quotes enquiries – please e-mail your Grosvenor account manager


MOT Testing for light vehicles

Due to the unfolding COVID-19 situation, cars and vans and motorcycles due their MOT from 30 March 2020 will have their MOT extended by 6 months.

This will continue until confirmed otherwise.

This will allow vehicle owners to continue to be able to get to work where this absolutely cannot be done from home or do essential shopping.

Vehicles must be kept in a roadworthy condition and drivers can be prosecuted if they drive an unsafe vehicle.

The Government has also published 2 guides: